FREQUENTLY ASKED QUESTIONS

• How do I care for my jewelry?
• How do I care for vermeil?
• How do I care for gold?
• How is my jewelry shipped?
• Where is the jewelry made?
• How long does it take to process an order?
• What are the properties of the stones?
• Why is the web site called Offerings?
• Do you repair jewelry?
• What are your hours?
• Do you have a store?
• Can I layaway purchase?
• Do you sell your email list?
• Does OfferingsJewelry.com have a privacy policy?
• Where else can I find Offerings jewelry?
• I can't find the piece I am looking for on your web site, does this mean it is not available?
• Do you ship outside the United States?
• I have a great idea for a pendant/earring/stone combination! Will you design it for me?
• How can I send the Jacobs a note?
• What are gift certificate terms and conditions?

How do I care for my jewelry?

Here are some general instructions for caring for your silver Offerings Jewelry:

Caring For Your Offerings Jewelry Collection:

1. It is best to avoid chemical dips altogether. While some stones can withstand dipping, many cannot.
2. When we polish our silver jewelry, we use a jeweler’s polishing cloth, a soft cloth treated with ingredients that clean silver easily with no harmful effects to the jewelry. It is easy to use and lasts for a long time.
3. In a pinch you can use regular toothpaste on silver! Apply a tiny amount of toothpaste to the silver with a soft toothbrush, rinse well, and pat dry gently and thoroughly. (Avoid rinsing bone pieces with water if possible.)
4. For cleaning bone faces, simply use a small amount of rubbing alcohol or hydrogen peroxide with a cotton Q-tip, rinse and pat dry.
5. When storing your jewelry, try to avoid light and air. The natural patina of age is one of the beautiful aspects of jewelry - polishing the surface, while allowing natural oxidation over time can add depth, dimension, and beauty to your collection.

How do I care for vermeil?

The vermeil from Offerings is a thin coating of 18K or 22K gold over sterling silver. Although less durable than gold-filled, vermeil is more durable than gold plating. To care for your vermeil jewelry, never machine polish or use any chemicals such as silver or gold cleaner. Care should be taken to avoid vigorous polishing. A polishing cloth may even be too rough and cause scratches. Oxidation of the sterling silver underneath is possible, so store your vermeil jewelry in a zip-lock bag to avoid scratches. We're told by Marianna that in Bali cotton balls are used to gently clean the vermeil jewelry and we've found they work excellently! With proper care, your vermeil jewelry will last for years.

How do I care for gold?

You can clean gold jewelry with a soft (very soft) toothbrush and some soapy water (dishwashing liquid works fine for this). Dip the toothbrush in the water and use it to get into all of the crevices, brushing ever so gently. Rinse the piece in warm water until the water runs clear. Buff your piece dry with a soft, lint-free cloth to make it shine. If you prefer, you can also use a non-abrasive jewelry cleaner that you can buy at the store. If your gold jewelry contains gemstones, check to make sure that the cleaner is safe to use with them. Don’t wear your gold jewelry 24 hours a day, seven days a week, since this will make it more likely to get damaged over time. The higher the karat, the softer the gold is. Offerings Jewelry’s is almost all 18k, so should be protected from scratching and damage the way one would care for any fine piece of jewelry. When you do take off your gold pieces, store them in a velvet-lined jewelry box or case that contains compartments for each item. Or, separately wrap each piece in tissue paper and keep in small bags or pouches. Keep your diamond jewelry separate because the hard stone can scratch your gold easily. Finally, be sure your jewelry is dry when you put it away, because moisture can cause springs and clasps to weaken over time.

How is my jewelry shipped?

Your package will be shipped via USPS. If you have given us your email address, you will receive an email from USPS when your order has shipped. If you have any special shipping requests, please enter these in the Comments Box at check out. Expedited shipping options through UPS are also available.

Where is the jewelry made?

All of our jewelry is handcrafted in Bali, Indonesia.

How long does it take to process an order?

Orders are normally processed and shipped within 3 business days. Second Day Air and Overnight orders are made a priority, and will normally ship within 24 hours of when the order was placed.

What are the properties of the stones?

We have put together some great information about stones used in Offerings Jewelry, please click here to choose a stone to read about. If you are looking for more information, a list of recommended books can be found here.

Why is the web site called Offerings?

The Jacobs (who design all the jewelry) were influenced greatly by Balinese culture during the time they lived there – especially by the daily tradition of making exquisite floral "offerings" to appease the gods. These "offerings" can be as simple as a few flower petals with rice and incense in a palm leaf. For a temple ceremony, it is common to see a line of women walking to temple with ornate floral and fruit "offerings" stacked up to six feet high on top of their heads.

Do you repair jewelry?

In the rare instance that a piece of Offerings Jewelry is in need of repair (such as replacing a gemstone), we will be happy to evaluate the piece. If it is a repair can be done at the Offerings office, we will do that and return to the piece to you as soon as possible. Please allow 4-6 weeks. If the problem cannot be repaired by our staff, we will contact you to decide how to proceed.

What are your hours?

An order can be placed on our web site 24 hours per day. Customer service via telephone is available Monday through Friday 9AM – 5PM. Our toll free telephone number is 1-800-776-5747.

Do you have a store?

Not at this time. The Offerings retail store, located in the village of Putney, Vermont, is where we offer the full line of exclusive jewelry designs by Marianna and Richard Jacobs. On November 1, 2009 the store sustained serious damage from a fire in an adjacent building, forcing us to close our doors indefinitely. If and when we reopen, we will let the world know!

The store is open: Monday - Saturday 10AM - 6PM Sunday 11AM - 5PM You can reach the store at 802-387-4566 if you have any questions or would like directions.

Can I layaway purchase?

No. At this time, we do not have a layaway program.

Do you sell your email list?

No. Never. We respect your privacy and never share our mailing lists with other companies.

Does OfferingsJewelry.com have a privacy policy?

Offerings Jewelry is committed to protecting the privacy of our customers. We will only collect information from you which is needed to process your orders or to provide you with a more convenient and complete experience through announcements via email. We reserve the right to make any changes to our privacy policy, and will provide notice of any changes in this information section of the web site.

Where else can I find Offerings Jewelry?

Offerings is proud to be one of the featured guests on HSN, under the name SAJEN SILVER. You can check our web site for times. Check your local cable listing for the station and local time of SAJEN SILVER on HSN. We also sell our jewelry on ebay auctions. And finally, many fine jewelry and gift stores throughout the US carry our Offerings Jewelry line.

I can’t find the piece I am looking for on your web site, does this mean it is not available?

No! We have many more pieces than we can show on our site, so the piece you may still be available. Please call us at 1-800-776-5747 or write to customerservice@offeringsjewelry.com and let us know what you are looking for and we will do our best to find one for you.

Do you ship outside the United States?

We do ship outside the United States via USPS Air Mail for a cost of 16.95. While we do everything we can to ensure the package gets to you quickly, there is always a chance jewelry will be stopped and retained for a fee by customs.

I have a great idea for a pendant/earring/stone combination! Will you design it for me?

While we don't take on custom projects, we are more than happy to listen to inspired ideas for future designs. You can send any ideas to customerservice@offeringsjewelry.com and we will forward them to the Jacobs.

I loved watching Richard and Marianna on TV! How can I send them a note telling them how wild I am about their designs?

Richard and Marianna are always happy to get letters from people who watch the show. You can send your emails customerservice@offeringsjewelry.com or write to Offerings, PO BOX 910, Putney VT 05346  and we will make sure they get it.

What are gift certificate terms and conditions?

Gift certificates must be used within 12 months of the date issued as marked on the email or paper certificate. Gift certificates are for use only with the OfferingsJewelry.com web site. They may not be used for auction purchases. We are not responsible for lost or stolen gift certificates. If you have any questions please email our customer service department at customerservice@offeringsjewelry.com